IBM Control Desk 7.6.0.2 Fundamentals

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Profil uczestnika

• This course is suitable for all roles, including installers, administrators, and service desk agents.

Agenda

• Overview
• Implementation
• Basic configuration
• Service Request Management
• IT Asset Management
• Configuration, Change, and Release Management

Wymagane przygotowanie uczestników

Before taking this course, you should have the following skills:

• Basic browser navigation skills

Zagadnienia

• Describe the features of IBM Control Desk
• Explain the architecture
• List the primary installation scenarios
• Perform the initial configuration
• Explain the processes managed by IBM Control Desk