Troubleshooting Cisco IP Telephony and Video

Troubleshooting Cisco IP Telephony and Video prepares voice professionals for the troubleshooting of Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressway series in a multi-site voice and video network. The course teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite and issues with Voice Quality and Media Resources.

This course is based on software version 10.6

Czas trwania

5 dni

cena szkolenia netto

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Kod szkolenia

CTCOLLAB

Profil uczestnika

Network engineers involved in the troubleshooting of voice and video networks and individuals looking to achieve CCNP Collaboration Certification.

Agenda

Introduction to Troubleshooting Cisco Collaboratio Systems Solutions

  • Identifying Cisco Collaboration Deployments
  • Using Troubleshooting Methodology
  • Using Troubleshooting and Monitoring Tools

Cisco Unified Communications Manager Troubleshooting

  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

Cisco VCS Troubleshooting

  • Troubleshooting Endpoint Registration Issues
  • Troubleshooting Cisco VCS Contril and Cisco VCS Expressway Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

Call Setup Issues

  • Describing Call Setup Issues and Causes
  • Troubleshooting On-Net Single-Site Calling Issues
  • Troubleshooting On-Net Multisite Calling Issues
  • Troubleshooting Off-Net Calling Issues

ILS and GDPR Issues

  • Troubleshooting ILS and GDPR

Cisco Unified Communications Manager Mobility Issues

  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues

Cisco Telepresence Management Suite Issues

  • Troubleshooting Cisco TMS Issues

Voice Quality and Media Resources Issues

  • Troubleshooting MTP Issues
  • Troubleshooting Transcoder Issues
  • Troublshooting Audio and Video Conferencing Issues
  • Troubleshooting Audio and Video Quality Issues

Labs:

  • Lab 1: Troubleshooting Gateway and Endpoint Registration Issues
  • Lab 2: Troubleshooting LDAP Integration Issues
  • Lab 3: Troubleshooting Endpoint Registration Issues
  • Lab 4: Troubleshooting LDAP Integration Issues
  • Lab 5: Troubleshooting On-Net Single-Site Calling Issues
  • Lab 6: Troubleshooting On-Net Multisite Calling Issues
  • Lab 7: Troubleshooting Off-Net Calling Issues
  • Lab 8: Troubleshooting ILS and GPDR
  • Lab 9: Troubleshooting Device Mobility Issues
  • Lab 10: Troubleshooting Extension Mobility Issues
  • Lab 11: Troubleshooting Cisco Unified Mobility Issues
  • Lab 12: Troubleshooting Cisco TMS Issues
  • Lab 13: Troubleshoot Transcoder Issues
  • Lab 14: Troubleshooting Issues with Audio and Video Conferences

Wymagane przygotowanie uczestników

  • Working knowledge of converged voice and data networks
  • Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
  • Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.
  • Prior attendance of  CIPTV1 and  CIPTV2  is required

Zagadnienia

  • Describe a systematic methodology to troubleshoot issues in Cisco Collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS 
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR
  • Troubleshoot Cisco Unified Communications Manager Mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot Media resource and voice quality issues
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