IBM Control Desk 7.6.0.2 Fundamentals

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Czas trwania

2 dni

cena szkolenia netto

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Kod szkolenia

TP352G

Profil uczestnika

This course is suitable for all roles, including installers, administrators, and service desk agents.

Agenda

Overview
Implementation
Basic configuration
Service Request Management
IT Asset Management
Configuration, Change, and Release Management

Wymagane przygotowanie uczestników

Before taking this course, you should have the following skills:

Basic browser navigation skills

Zagadnienia

Describe the features of IBM Control Desk
Explain the architecture
List the primary installation scenarios
Perform the initial configuration
Explain the processes managed by IBM Control Desk