Anyone in an IT leadership role

CIOs / CTOs

System administrators

IT operations staff

Release engineers

Configuration managers

Anyone involved with IT infrastructure

Developers and application team leads

ScrumMasters

Software managers and team leads

IT Project and program managers

Product owners and managers

Part 1: What is DevOps?

1- History of the movement

2- DevOps-More than just Dev and Ops

3- The Anatomy of a DevOps mentality

• Siloes of job function vs. alignment of mission
• Detecting and eliminating waste
• Optimizing flow of work
• Leveraging measurement and visibility tools
• Leveraging automation tools
• Leveraging collaboration tools
• End goals of DevOps: Core values

Part 2: The Cultural Component

1- Leadership

2- Organizational Culture: Can it really be changed?

• The eight cultural profiles of work groups
• Evaluating a group culture
• Organizational culture vs. individual work
• The cultural profiles of organizations
• Changing culture with a behavioral roadmap

3- Individual Contribution to Culture

• Using the organization's cultural profile
• Performing DISC assessments
• Cataloging communication styles
• Lessons from Agile:
• Core Values 
• Mission commitment
• How to develop the team mentality
• Communicating business priorities to teams
• Tying cultural findings to productivity work plans

4- A New Way to Fail

• Whose fault is it?
• A tale of two corporate ethics
• Building failure into the business
• Using frequent failures to continuously improve

5- Kaizen and Continuous Improvement

• Schooling teams on entropy
• The incremental approach to Kaizen
• How to drive the ethic into the team
• Signs of success
• Signs of failure

Part 3 : Implementing the DevOps Way of Work

1- The Manufacturing Analogy

• Adapting Toyota principles to IT
• Processes vs. workers. vs. management
• Balancing "pull" and "push"
• Leveling the workload
• Finding root causes
• Encouraging the cultural ingredients

2- Cataloging and Eliminating Waste

• Lessons from Lean
• Detecting uneven demand
• Resolving overburdened teams
• TIMWOOD and the categories of waste
• Applying waste principles and management to IT:
•  Overproduction 
• Work in Progress (WIP) 
• Time available (idle states or waiting)
• Processing
• Inventory, stock, unused assets
• Handoffs and movement of work
• Defects
• Latent skill

3- Agile Infrastructure

• Iterating operational work
• Scrum teams in Ops
• Unified IT retrospectives
• Designing infrastructure goals
• Matching infrastructure to application goals

4- Infrastructure as Code

• IaaS overview
• PaaS overview
• Models with proven enterprise track records
• Best opportunities for leveraging the cloud
• Where to target value with IaaS
• Common vendors and their cost

5- Configuration Management in the Cloud

• Merging configuration needs with cloud infrastructure
• Common techniques
• Special needs of the enterprise
• An AWS example
• Integrating configuration tools into the IT workflow

6- Monitoring and Measurement

• Building M and M into operational processes
• How to use alerts to boost efficiency
• How to choose tools and analyze their costs
• Common tools for alerts and monitoring

7- Kanban-Visualizing and Tracking IT Work

• A basic Kanban setup
• Upstream and Downstream
• Measuring Work in Progress (WIP)
• Optimizing input and output
• Reducing WIP
• Using Kanbans to manage and track work
• Using Kanbans to establish even workflow
• Using Kanbans to measure and manage a highly visible pipeline of work

8- Security

• Why it's not working
• The role of the DevOps security owner
• Security management and process
• Integrating security priorities with the rest of IT
• Application security: the weakest link
• Transforming security from a cost center to an equity builder
• Resolving stakeholder conflicts
• Common engineering concerns

9- Change Management

• Applying Pareto's principle to change management
• Reducing work required by change management
• Who is the change manager?
• Goals of a managed change process
• Implementing easier change management

10- Managed Deployments

• Iterations and frequency
• Changing handoff procedure
• Embedding team representatives
• Using Scrum for system administration
• Moving towards continuous deployments
• Automating deployments

11- Time-Blocking and Integrating Internal IT Work

• Integrating the blocked work with production work
• Iterating towards more robust IT infrastructure
• Preventative Work:
• How to prioritize and plan preventative work and maintenance
• The management case for technical debt 
•  A process for cataloging technical debt 
•  Implementing technical debt pay down

12- Automation

• Gains of Automation: What to expect
• Disruptions from Automation: What to expect
• How to prevent new bottlenecks
• Leveling workflow around automation tools
• Where does it make the most sense to automate?

13- Deep Dive: Automation Tools

• Configuration
• Chef
• Puppet
• Salt
• Ansible
• Deployment
• Jenkins
• Capistrano
• TFS
• Process Monitoring
• Blue Pill
• Monit
• god
• Supervisor
• Linux Installation
• Cobbler
• Kickstart
• Fai

14- Towards Continuous Operation

• The goal
• The benefits
• The path forward
• Techniques for planning your CI roadmap

15- DevOps in the Enterprise

• How to present the business case to leadership
• How to keep leadership involved
• How to dissolve operational silos over time
• How to find bottlenecks
• How to track flow in the enterprise environment

16- Class Conclusion: Charting your course

• Clarifying expectations
• Using the ASPE pre-written business case
• Establishing a timeline
• Locking in 5 immediate, actionable goals
• Open discussion

• Why cross-functionality of teams is critical
• How automation and high-efficiency
• Examine culture, tools, and structured collaborative practices tools support everything